Return, Refund and Cancellation Policy
| Products | Products Descriptions | Policy | Process |
|---|---|---|---|
| Physical Products | All sales of physical products, including but not limited to books and journals, are final. In the unlikely event of receiving a damaged, defective, incorrect, or incomplete order, customers may request a replacement by contacting our customer support within 7 days of receipt. *Replacement requests are subject to verification and approval by Pro Neurament LLP. | No Refund, Replacement only in case of damaged Products* | Customers must contact customer support with details and evidence (photos) of the issue within the specified timeframe. *Replacement approval is at the discretion of Pro Neurament LLP. |
| Digital Products | All digital products, including but not limited to e-books, digital journals, and digital downloads. | No Refund/ No transfer | This includes all digital tools and content provided by Pro Neurament LLP. Ensure all purchases are reviewed carefully before completion. |
| Digital Recorded Courses | All digital recorded courses. | No Refund/No Transfer | Customers must carefully review course details before purchase, as all sales are final. |
By making a purchase on our website, you acknowledge that you have read, understood, and agreed to this Refund and Cancellation Policy. Thank you for choosing Pro Neurament LLP.
Shipping Policy
| Category | Policy | Process |
|---|---|---|
| Order Processing Time | Orders are processed within 2-6 business days (excluding weekends and holidays) after receiving your order confirmation email. | Please allow extra time for your order to be processed during holidays and sale periods. |
| Shipping Rates & Delivery Estimates | Shipping charges for your order will be calculated and displayed at checkout. Delivery times may vary based on your location and selected shipping method. | Estimated delivery times will be provided at checkout. Actual delivery times may vary. |
| Shipping Confirmation & Order Tracking | You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours. | Please check your email for updates and use the provided tracking number to track your order. |
| Customs, Duties, and Taxes | Pro Neurament LLP is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). | Please check your country’s customs policies before placing an order to avoid unexpected fees. |
| Damages | Pro Neurament LLP is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. | Save all packaging materials and damaged goods before filing a claim. Contact our customer support for assistance. |
| International Shipping | We currently ship to India. International shipping rates and delivery times will vary based on destination. | Customers are responsible for any customs, duties, and taxes for international orders. |
| Shipping Restrictions | We do not ship to P.O. boxes or APO/FPO addresses. Orders with such addresses will be cancelled | Please provide a valid residential or business address for delivery. |
Contact Information
If you have any questions about our shipping policy, please contact our customer support team at:
Pro Neurament LLP
5, Shanti Apartment, Surya enclave lane, PAN card club road, Baner, Pune – 411045
contact.neurament@gmail.com
By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Shipping Policy. Thank you for choosing Pro Neurament LLP.